Unlocking the potential of mobile devices
While you might think the mobile device in your pocket has made life simpler in so many ways, from managing your money to keeping in touch with friends and family on the move, it can help your business too.
Getting the most out of mobile devices is one of the most important decisions businesses need to take on board if they don’t want to fall by the wayside in the future with the increase in Bring Your Own Device (BYOD) initiatives.
A lot of companies have caught on to the idea that they can keep their employees connected with all the necessary resources using an RDP client; and streamline almost all aspects of company life with the use of smartphones or tablets. RDP clients are expanding the potential of mobile devices to the point where accessing your Windows desktops and applications from any user device will be possible from most places on the globe where there’s an internet connection within reach. But there’s much more to it than getting hold of an Excel spread sheet or two.
So much more than RDP
Accessing files and apps from any location wirelessly is only one of the benefits of the ubiquity of mobile devices in and out of the workplace. Take something as daunting as filing a quarterly expense report, digging around to find those months-old receipts and filling out the less than riveting paperwork. Now an employee can take a picture of that train receipt or dinner bill, put it in a relevant folder and submit it to accounts with a few clicks using a smartphone or tablet. Mobiles and tablets aren’t just useful for accessing vital files but for teams to collaborate on projects by editing and updating multiple files through Basecamp or Google Drive. With Skype for mobile and Google’s newly-introduced Hangout it’s also never been easier for groups to chat face-to face over the internet and connect with offices in various parts of the world without the need for dedicated equipment.
Most organizations are beginning to optimize their websites for mobile use and creating apps to help customers and employees alike. The next step has been to make businesses run more efficiently using mobile devices; and after that these devices will be integral in how businesses drive innovation. Fewer and fewer people tend to carry cash on their persons these days so companies, especially those in the service, transport and retail industries, have been compelled to make payments as hassle-free as possible. We’ve all hopped into a cab, reached our destination only to realize that we’ve only got a card and the nearest cash machine is some distance. Taxi companies who adopt the SQUARE device or even use the HAILO let their customers pay using just a smartphone, sometimes even before they jump in the cab. This results in better security for the taxi driver and an ease-of-payment that will ensure customers keep coming back.
Video instructions on how to assemble an IKEA chair, or even 3D augmented reality iPad apps which allow repairmen to check for parts and move step-by-step through a repair, are more ways that mobiles can be used to boost customer service. The development of apps and the integration of mobile devices will improve user experience in a way that ensures businesses will stay in line with trends and continue to grow.